Right of Withdrawal
In accordance with EU Directive 2023/2673 and applicable EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
How to Exercise Your Right of Withdrawal
To withdraw from your purchase, please complete the two-step process below:
- Click the withdrawal button below to begin your withdrawal request.
- Confirm your withdrawal by providing your name and the details of the order you wish to cancel.
Once your withdrawal request is submitted, we will send you a confirmation to your email address on a durable medium.
Withdrawal Form
To exercise your right of withdrawal, please contact us using the details below and include the following information:
- Your full name
- Your order number
- The item(s) you wish to return
- Your email address
Withdrawal Period
The withdrawal period expires 14 days from the day you (or a third party indicated by you, other than the carrier) received the goods.
Return Shipping Costs
The customer is responsible for the direct cost of returning the goods. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Condition of Returned Goods
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. You may handle and inspect the goods in the same manner as you would be permitted to do in a physical shop. If the goods are returned in a condition that reflects handling beyond this, we reserve the right to deduct the reduction in value from your refund.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal request. We will use the same means of payment as you used for the initial transaction.
Exemptions
Please note that the right of withdrawal may not apply to certain products such as customised goods. Please contact us if you have any questions about whether your purchase is eligible.
Contact Us
If you have any questions about your right of withdrawal, please contact us at our contact page.